Conflict Management
Baden Eunson
Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.
In this book you will find many options for managing conflict, including:
- planning
- goal setting
- compromise
- mediation
Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.
Kategorije:
Godina:
2011
Izdanje:
1
Izdavač:
Wrightbooks
Jezik:
english
Strane:
160
ISBN 10:
0731406516
ISBN 13:
9780731406517
Fajl:
PDF, 497 KB
IPFS:
,
english, 2011
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