Non-Linguistic Analysis of Call Center Conversations
Sunil Kumar Kopparapu (auth.)The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Kategorije:
Godina:
2015
Izdanje:
1
Izdavač:
Springer International Publishing
Jezik:
english
Strane:
83
ISBN 10:
3319008978
ISBN 13:
9783319008974
Serije:
SpringerBriefs in Electrical and Computer Engineering
Fajl:
PDF, 3.36 MB
IPFS:
,
english, 2015
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