The Handbook of Customer Satisfaction and Loyalty...

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The Handbook of Customer Satisfaction...

The Handbook of Customer Satisfaction and Loyalty Measurement, 3rd edition

Hill, Nigel, Alexander, Jim

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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

Godina:

2006

Izdanje:

3

Izdavač:

Routledge

Jezik:

english

Strane:

288

ISBN 10:

0566087448

ISBN 13:

9780566087448

Fajl:

PDF, 9.58 MB

IPFS:

,

english, 2006

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